Monday, February 29, 2016

DJI Products are as good as their service and at least today that Sucks.


Los Angeles, CA-My DJI Inspire 1 drone cost well over $3,000.00 extra batteries are well over $200.00 each. 

Realistically you need several additional batteries if you plan to do any extended flying.  

One of the batteries I purchased was only recharged seven times and somehow gave a "damaged cell" warning.  The battery is absolutely unusable.  

Three DJI technical support calls later they told me to send it in with photos of all six sides of the battery with proof of purchase and I'd get a replacement.  Sounds simple! 

Not so fast!  The date on the receipt Oct 2015 was not readable.  So they refused to send me the replacement.  Without a better copy of thr receipt I'm out of luck! 

So now I'm supposed to kiss enough ass to get a better copy of the receipt from my dealer.  He's closed today so it will delay replacement assuming the dealer will generate another copy. My drone dealer is top notch in every way and I know he will help me within reason. 

I asked DJI if they would simply call the dealer who knows me very well and could verify the sale.  I was told that the DJI policy would not allow for a simple phone call.  

Needless to say I'm going to be unlikely to recommend them or purchase another product with their very unreasonable nitpicking.  

I'll say this for what it's worth.  I'm not talking behind DJI's back.  They are getting a link to this review of their service. 

I'm angry about this crappy treatment and hope this fiasco won't get worse.  I will update and publish just how this aggravation is resolved.

An Update!

DJI finally heard my complaint and cut out the obstruction.  They were slow but by within a week they sent me a new battery.

My lost productivity because of the battery problem was much greater and more expensive than had I just bought a new one!  That was indeed unfortunate.

DJI makes wonderful products.  They like every relatively new business has some setbacks.  Dealing with fraud is no small problem and security measures are no small concern.

I've heard a multitude of complaints about DJI's service.  Will their service ever have the same excellence as their products?  We all hope that will be the case.  I say they need time to streamline and make service more customer friendly.  I hope my criticism was constructive and helpful to that end.


5 comments:

Tim DJI said...

Sorry for your issues with battery! could you please pass me your ticket number, we will do our best to help you here in DJI. Thank you! Tim

Tim DJI said...

Sorry for your issues with battery! could you please pass me your ticket number, we will do our best to help you here in DJI. Thank you! Tim

Tim DJI said...

Sorry for your issues with battery! could you please pass me your ticket number, we will do our best to help you here in DJI. Thank you! Tim

Anonymous said...

Paul,you need this piece of kit!!

https://www.youtube.com/watch?v=pZCVG7zUaRA&feature=youtu.be

Unknown said...

Same issue except my issue caused a inspire 1 pro w/olympus lens to fall out of the sky at 635ft... their customer service is horrible